The first phase of developing the training plan is assessing the needs of Mr. Stonefield’s company and determining the goals he wants to achieve through implementation of the plan. This assessment begins with an environmental assessment which will aim to determine what skills and behaviors Mr. Stonefield wants his employees to learn in order to support job performance in his company. This will help ensure that the overall training plan adequately prepares employees in the necessary job behaviors and create high performing employees. Since this is a luxury transportation company, the objectives of the training program will likely focus on customer service and etiquette, maintenance, proper driving techniques, etc. Environmental analysis for Landslide Limousines will also look at the external landscape of the transportation industry in Austin, Texas and determine what external climate factors will affect the types of training that are necessary to achieve the company’s goals.
The next stage of the needs assessment is organizational analysis which will ensure that training is focused in a way that supports the overall goals of the company as well as ensuring that training is supported at all levels of the organization. Building off of the environmental analysis, the organizational analysis will help Mr. Stonefield determine is the subjects employees are being trained in and the methods being used to train employees are effective in preparing employees and supporting the goal of growing a customer base and reducing turnover. This will also be influenced by the support that training gets from employees at all levels. In this analysis, Mr. Stonefield will also learn more about how managers and employees are supporting training activities and what resources are available to allocate towards training.
Demographic analysis will be conducted in order to identify the