ICT256 Knowledge Management Techniques
20% of your final grade.
Sunday, 22 March 2015, 11:55 PM
Submit to: LMS, via the Assignments tool. Submit as a single Word document. Ensure you
complete the declaration that is part of the submission process.
You do not need to include a separate cover sheet but you should include your
name and student number as part of your document filename. Your name and
student number should also be included in the assignment document.
This is an INDIVIDUAL assignment.
In this assignment you are presented with a case study of an organisation that is looking for
a knowledge management solution to problems it is facing. Your task is to investigate its
knowledge preparedness, identify gaps and weaknesses, and finally to recommend a
solution to address its knowledge needs, basing your work around the KDLC that we
described in Topic 6.
The steps you will follow are detailed in this handout. You will first carry out the preliminary
investigation work of a knowledge audit for the organisation by assessing its maturity in
terms of KM, and your own preparedness as investigator. You will then proceed with the
knowledge audit by identifying where problems exist and how further information could be
gained, and suggest a broad type of solution to address the problem and ‘fix the knowledge
gap’. Finally, you will investigate further the solutions you have suggested and recommend a
suite of tools and techniques that the organisation should implement.
The specific background to this assignment is covered in lecture Topic 6 (KDLC) and the
associated practical work for Practical 6, although you will also find the material covered in
all of the topics to date and Assignment 1 relevant. You will also have to do some research
of your own to acquaint yourself with the subject areas of the case study, and other points
that are raised in it.
As usual, when you are referencing sources you...