IT/206 Week 9 Capstone
1. Error message that reads: "Cannot open your default email folders. The information store could not be opened."
This issue can be fixed by first locating Outlook.exe that can be found here: C:\Program Files\Microsoft Office\Office12.
Next, right click Outlook.exe and then click on Properties.
On the Compatibility tab, clear the check box that reads 'Run this program in compatibility mode'. Then click Ok and restart Outlook.
2. Error message that reads: "Your Microsoft Exchange Server is unavailable."
This error is a bit trickier to resolve only because there can be many different causes.
No data connection - test your SMTP connection using telnet. If you are unsure how to do this, Microsoft has provided a guide on their TechNet site that walks you through this process: http://technet.microsoft.com/en-us/library/bb123686.aspx
Office Outlook files are locked - there are times when .ost and .pst files are accidentally, or purposefully, set to read only. Check the permissions of these two files by navigating to:
C:\Users\\AppData\Local\Microsoft\Outlook\ for .pst files and C:\Program Files\Microsoft Office\Office12\ for .ost files. Make sure that neither is set to read only.
Third party applications are interfering with Outlook - many programs, including anti-malware solutions, can interfere with Outlook connecting to the Exchange Server. To check to see if this is the cause, start Outlook in safe mode.
Outlook files are corrupted - this can happen after an upgrade is applied to Outlook. If any of the .dat files listed below are present they should be deleted or renamed.
Extend.dat - Located in C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\
Frmcache.dat - Located in C:\Documents and Settings\\Application Data\Microsoft\Forms\
Views.dat - Located in C:\Documents and Settings\\Application Data\Microsoft\Outlook\
Outcmd.dat - Located in C:\Documents and...