MGT/311 – Final Exam Study Guide
Created by ACCNerd.com
How to Use this Study Guide – READ ME FIRST
The following study guide will NOT have the same exact questions on your test! However, this study guide WILL help you ace the MGT/311 Final Exam. The guide covers the same topics and will help you gain a deeper understanding of the concepts. Best of all, you are guaranteed a score of 90% or higher or your money back!
Tip #1: Use CRTL+F to search a related keyword to quickly find the topic you need.
Tip #2: If a topic is missing, please email us at firstname.lastname@example.org. We can usually provide immediate custom support during normal business hours.
Remember to check out ACCNerd.com for the latest updates!
1. Vera’s job in publishing requires her to seek out new writers. She has chosen a bunch of talented writers, but none of them seem to get chosen for publishing. She thinks this has something to do with conflicts in management. How would you describe Vera’s job attitude?
Low job satisfaction. High job involvement
Explanation: Vera obviously works very hard at her job, but she gets very little satisfaction because her writers never get published.
2. Julia is a receptionist at a stockbroker’s office. Her boss just came in and chewed her out for no apparent reason. Julia freaks out and slams her iPad in the garbage. What is the cause of Julia’s reaction?
Explanation: Julia was upset by her boss’s actions and let her emotions cause her to do something out of the ordinary.
3. Erin is a customer service rep a social media software company. A customer calls and chews her out because the software is down. She needs to leave her desk to cool down. Why is her anger an emotion and NOT a mood?
It has contextual stimulus.
Explanation: Anger caused from single source (the context) is an emotion, while anger caused from ambiguous sources would be considered a mood.
4) Incompatibility two or more attitudes or...