Minding Our Business in Mexico
Mexico is an emerging developing nation. Rich with indigenous cultures, and people where God, family, and Nationalism are first priorities in life. After these priorities Mexican people think about work. Mexico offers U.S. corporations unlimited opportunity for resources of people which could result in Mexico and U.S. organizations reaching “end of the rainbow” profits. What will prevent success for both countries? U.S. management, mis-management will prevent success. U.S. corporate managers must adapt and change management styles to accommodate Mexican management and workers, not the other way around. This will be a difficult transition for U.S. Managers who are used to telling people how they must change to the American way of doing business. Americanization will not be the case with Mexican Managers, Mexican workers, or the country of Mexico and its proud people.
What Mexico offers to the U.S. is a labor force ready and willing to work at a pay rate at fractions of the cost normally paid to U.S. workers. Billions of U.S. dollars will be poured into remote areas of Mexico where little or no work was available before. Factories will be built producing items moved from the U.S. Corporate farms will be created in areas where native people were normally foragers. Customer service facilities will be created for after hour support, as has been already done in many other developing countries by many major companies such as AT&T, Toshiba, Sony, General Electric, and many others. Companies such as these named are routing phone support questions from the U.S. to third world countries after the U.S. 9 to 5 people have gone home for the day providing 24-7 Phone support.
While this all sounds great in the big picture, problems are surfacing. With the passage of time, many U.S. companies are having second thoughts about moving factories to Mexico. Some companies who have opened...