“For any quality improvement project to be successful, the literature shows that support has to trickle down from the top. That is important to success. That level of sponsorship has to be there for quality improvement to be suc¬cessful.”
In this quality improvement project, we attempted to “bring the bedside RN into the process (survey) vs. informing them of what they’ll do.” (which occurred during the first launch) By allowing the staff to be a part of the process via the survey allowed the staff to give their input on what they really knew about Mpages and the barriers to using it.
According to the CNL White Paper, the CNL is a Systems Analyst/Risk Anticipator (using Mpages will allow pertinent information to be relayed/communicated to physicians and nursing staff timely and efficiently, and will also be a resource of information to prevent any adverse events, ex: medication errors)
The CNL:
Participates in system reviews

Evaluates/anticipates client risks to improve patient safety

Participates in systems review to critically evaluate and anticipate risks to client safety to improve quality of client care delivery

Apply evidence-based practice as basis for client care decisions to

Conduct a microsystem analysis by:

•Identifying a clinical issue with a focus on a population. Clinical issue: Mpages Population: Nursing Staff
• Incorporating analysis of outcome data. Survey: Graphs indicating results
•Analyzing barriers and facilitators within the organization related to the identified issue
•Writing an action plan related to the analysis. Identified the barriers and gave recommendations
•Presenting/disseminating to appropriate audience. CDs, Charlotte, Nursing Educators, Leadership

Work with quality improvement team and engage in designing and implementing a process for improving patient safety.

Also as a CNL, we work as information managers using information systems and technologies to improve health care outcomes....