QNT 561 Week 4 Assignment – Descriptive Statistics and Interpretation
ABC company sells satellite service to consumers. The company has suffered from terrible reviews and customer satisfaction ratings however; employees are also not happy working for the company and there it leads to the employees not providing the best customer service to its possible customers.
independent variable: Delivery of Customer Service to possible consumers
dependent variable: Employee Job Satisfaction
• Customers are not satisfied with ABC company overall services and turn to other satellite providers.
• ABC company employees are not happy and do not provide quality customer service.
Sampling Distribution and Confidence Interval Estimations:
TVA wishes to fix is issue with low customer satisfaction ratings. In order to research and learn more about the issues a study is being conducted in which sample and data collection will be used to find a good solution to increase overall customer satisfaction within the company. The research is being conducted on employees of the company first because it is believed that the problems with customer satisfaction actually stem from unhappy employees. The company currently employs approximately 19,000. For the sampling we will use a sample of 3.38% of the total 19,000 employees which will be 643 employees. For the sample we will be using simple random selection of 643 employees using a random lottery system in excel. This method provides a random selection for any employee equally and is very quick to setup and has the least cost. The way we determined the sample size has to do with the confidence level we choose which was 99% with +/- 5% margin of error. This confidence level is higher than the standard level of confidence that is used which is 95%. Having the right sample size is very important because...