Case study Module 1
Based in Livonia, Michigan, Quicken Loans is the number one online mortgage lender and the 17th largest retail mortgage lender in the country. With more than 2,200 team members and over 30 years in the business under their belt. They offer home loans, home equity lines of credit, and any residential type mortgage to people in all 50 states.
Goals and values
The mission of Quicken Loans is to be a world-class lender and continue to grow the market share. The bottom line is that mortgages are a commodity. You can get them anywhere so what differentiates Quicken Loans from the rest of the mortgage world is having an unparalleled bias towards taking care of the customers, doing anything and everything that can be done to ensure clients are properly taken care of. Quicken Loans constantly finds a better way to keep the workplace different and continues to make the environment an experience not just a place to work. They want their team members to have fun and feel comfortable. Quicken Loans has a set of philosophies that are called ISMs. These 18 ISMs are the ideals that have been implemented. They are the foundation and the philosophy that the company lives by. The number one thing that runs through all of the ISMs is to always raise the level of awareness.
Job Characteristic Model
The job characteristics model is one of the most influential attempts to design jobs with increased motivational properties. Proposed by Hackman and Oldham, the model describes five core job dimensions leading to three critical psychological states, resulting in work-related outcomes.
1. Skill variety refers to the extent to which the job requires a person to utilize multiple high-level skills. A car wash employee whose job consists of directing customers into the automated car wash demonstrates low levels of skill variety, whereas a car wash...