Title: Business Process
as a Service (BPaaS)
Abstract: This paper strives to explain the
opportunities and challenges associated with
using SaaS-based BPM tools and platforms, in
BPM implementation programs.
Author
Pankil Garg
Anoop Kaur
Purushottam Shirodkar
Manorath Ganvir
Kirankumar Bhilwadikar
Dr.Shreekala Jaydeep
© Tech Mahindra Limited 2010
© Tech Mahindra Limited 2011
Contents
1.
2.
3.
4.
Introduction ......................................................................................................... 2
Understanding SaaS and BPM .......................................................................... 2
Enabling BPM through SaaS ............................................................................. 4
BPM functionalities on SaaS platform ................................................................ 5
4.1 SaaS based Process Modeling and Analysis ........................................... 5
4.2 SaaS based Process Design and Execution ............................................ 5
4.3 SaaS based Process Monitoring and Optimization .................................. 6
5. Concerns around offering BPaaS. ..................................................................... 7
6. Benefits of BPaaS
8
7. Future of BPaaS
10
8. Summary
............................................................................... 11
9. About Tech Mahindra ....................................................................................... 12
10. Glossary
........................................................................................ 13
11. References.
14
© Tech Mahindra Limited 2011
1
1. Introduction
In this fast changing technological world, the major challenge faced by service providers is keeping abreast
of the changes in an agile manner. A deterrent to this is often the cost associated with the newer tools, the
licenses and of course the...