Negative factors affecting communicationsIndividual factors:
It would be an exaggeration to mention that all the barriers to communication have been overcome once the organizational barriers are done away with. On most occasions miscommunications are caused by problems of human and language imperfections. These problems or individual barriers are as follows:
Wrong Channel: The major communication barrier at the individual level is the selection of the medium (channel) for sending a message. Moreover, it is the selection of a wrong medium which poses a major problem. Like, if a message is emotional it is better to convey to orally rather than written
Semantics: The word ‘semantics’ refers to the meaning of words and the way they are used. From instance, an ad campaign may mean cost rise to the cost accountant, whereas it may imply more sales revenue to the marketing managers and more profits to the finance manager. Many frequently used words have diverse meanings. Therefore, proper care should be exercised so as to get the right message across.
Inconsistency: Using inconsistent body movements or actions in between verbal and non verbal communication will confuse the receiver. It is absolutely essential that the tone of voice and body language is consistent with the words, and actions should not contradict words.
Included in these barriers are the problems associated with the emotions and perceptions held by group participation. Communication is bound to be affected, if personal feelings and emotions are kept at a higher place than the people with whom we are communicating. Four specific inter-personal barriers to communication are discussed below:
Interpersonal Factors: These barriers are associated with the emotions and perceptions held by the group of people participating in communication.
Selective Perception: Perception is a complicated process through which we select, organize and give meaning to various occurrences....