28, Behind Sharda Apartment, Chakala,
Sahar Road, Andheri (E), Mumbai : 400 093.
To find a position which allows me to build on my extensive experience base, challenges me with new problem every day and constantly keep inspiring me to do better than I did yesterday and the best tomorrow.
2 Educational Qualification
BACHELOR’S DEGREE : Bachelor in Commerce (B.Com) Mumbai University in the year 2002.
3 Additional Qualification
Diploma in Computer Hardware and Networking From Grand Computer Education Dadar.
4 Microsoft Certified Systems Administrator
Completed MSCA in Messaging on Windows Server 2003.
5 Other Qualification
Mailing Application : Lotus Notes and Microsoft Outlook Express
Office Suit : MS-Office and Open Office
Internet : Email, Download Software & Search Engine
Attended Windows 2003 Server training from Pragati Software’s Pvt. Ltd.
7 Professional Experience
Company : Zenith InfoTech (Mumbai)
Role : NOC Technical Support L1 (Dec, 2007 - Oct, 2008)
Site : Everon, Evolve, InfaIT and Duralogic
Work Description :
Providing L1 Technical support (Remote 24/7 IT supports) to client in world wide mostly U.K and U.S through RDP and SAAZ management tool.
Providing support around 9000 Exchange 2003 Server
Worked on EXCHANGE Tickets (Event ID’s) generated Events in Event Log.
➢ Checking Event Viewer & Warning Errors.
➢ Perform database maintenance of Exchange Server 2003.
➢ Virtual Memory Fragmentation.
➢ Troubleshoot on Email Stuck in Queue.
➢ Check the Postmasters mailbox in NDR’s
➢ Recovery of Exchange Mailbox.
➢ Troubleshooting the Exchange Backup performance related issues.
➢ MS Security Patches Management for Windows Server 2000 / 2003.
➢ Installation and Updating Symantec 10 Antivirus and Updating daily Antivirus of Servers.