Carl R Darnall Army medical center has poor staff attitude, extensive waiting time and terrible patient care.
As an active duty Soldier, I am given great opportunities and amazing benefits. Relocation is a part of army life, and unfortunately, not all duty stations are equipped the same way. The worst army facility I have encountered is Carl R Darnall Army Medical center. The poor staff attitude, extensive waiting time, and terrible patient care.
Walking into Darnall clinics front desk, staff ignores incoming patients due to the staffs pre-occupation with other tasks. Tasks include watching TV in the patient waiting area, having a private conversation with a colleague, and texting. Occasionally, a nurse from the treatment area emerges to gossip about patients, violating the HIPPA ACT which every care provider is to uphold. Soldiers in front of the line begin to shift their weight, seemingly as irritated as I am. Even as the receptionist calls the next Soldier forward, she continues the conversation with her colleague about the previous weekend’s events. Finally, after being greeted with a you’re-wasting-my-time attitude, the receptionist clicks the computer mouse a few times, hands the ID back, and summons the patients to the waiting area.
The waiting time to see a provider is equivalent to walking into a free clinic. The waiting room is filled with children running around chairs, knocking books off the tables, and carrying on while the mother sits idle by, ignoring the child’s behavior. After thirty minutes past the appointment time, tolerance of hearing staff chat about inappropriate topics begin to wear thin. Going back up to the front desk seems futile, deeming the front desk staff as unconcerned.
At last, seemingly hours went by before entering the provider's treatment room. explaining to the doctor all the symptoms of a sore throat, the doctor writes some notes with a confused look on his face. The treatment options are always as follows: thirty...