Case Study: Starbucks’ Structure
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MGT330: Management for Organizations
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Case Study
Starbucks is now hiring Part-time and Full-time Baristas!
Qualifications:
• Eligible Candidates must be 18 or older, be motivated and enthusiastic
• Capable of working in a team
• Has open availability
• No experience necessary, cashier/retail experience a plus
Some key requirements are:
• Has the ability to stand for hours
• Lift up to 25 lbs.
• Work in a fast paced environment
• Follow rules and procedures
• Strong interpersonal skills
• Store maintenance
Duties:
• Greet customers
• Provide great customer service
• be punctual and in uniform
• use a cash register to collect payment
• Prepare food and ingredients that caters to each customers and their individual needs
• Maintain neat and organized work area
• Follow all company rules and regulations regarding safety, security and cash handling.
Starbucks is an Equal Opportunity employer.
Starbucks should be departmentalized as a machine bureaucracy because the company has so reputable that they have chain stores in every major city, near every major highway. The Starbucks Company has such a high volume of customers, especially during the morning rush hours and lunch hours. Though Starbucks makes fresh brewed coffee and tea, they make pastries and sandwiches, and to-go candy. They also have a variety of ground coffee, bean coffee, drink ware, appliances that are available at big box stores like Walmart or target and their online store (obtainable through the Starbucks website).
Machine bureaucracies have difficulty adapting to changes in the environment, which could be the reason why in 2009 and 2010 “Starbucks experienced difficult times, largely due to over expansion and a decline in service quality” (Reilly, Minnick, Baack, 2011). When this happened, Howard Schultz regained his leadership position and did exactly what he needed to,...