Effects of False Memory Recall in Business Communication
Main Project: Formal Rough Draft
Written by D.M. Spenner
Undergrad Student of Eastern Oregon University
Written for
Main Project Business Administration 225
Eastern Oregon University
ABSTRACT
This study examines how false memory recall affects communication in the business environment. The objective is to inform individuals currently working in business the effects that this phenomenon carries and the importance of addressing it to increase business communication success. Included in the study are examples of various communication errors found within the business setting and how they have been affected by false memory recall. Specific focus has been given to communication errors that exist between coworkers, departments, and upper and lower management. The present study has been contrasted against prior research to find correlations and direction to address false memory recall in the work place. The study has been divided into three categories of presentation: (1) false memory recall defined (2) existing communication issues within the workplace (3) solutions and recommendations to the issue. Also presented is the scope in which false memory recall has affected the modality of stimulus presentation, both in the visual and auditory conditions, along with the manipulations found within retrieval orientation. Recommendations are provided in the conclusion of the study which focuses on false memory recall awareness, enhancing levels of communication, and the creation of new systems to decrease communication issues and increase business performance.
TABLE OF CONTENTS
ABSTRACT2
INTRODUCTION4
FALSE MEMORY RECALL5
ROEDIGER & MCDERMOTT (1995)
DRM PARADIGM
MODALITY OF STIMULUS PRESENTATION
RUCI, TOMES, & ZELINSKI (2009)
PIERCE & GALLO (2011)
RETRIEVAL ORIENTATION
COMMUNICATION ISSUES IN THE WORKPLACE7
COMMUNICATION WITH COWORKERS
COMMUNICATION BETWEEN DEPARTMENTS
COMMUNICATION...