MKT 305 WEEK 11 QUIZ 10 CHAPTER 16
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MKT 305 WEEK 11 QUIZ 10 CHAPTER 16
TRUE/FALSE
1. Consumer misbehavior is behavior that violates generally accepted norms of conduct.
2. Consumer misbehavior may be viewed as a subset of a more general topic, human deviance.
3. All consumer misbehavior is illegal.
4. The focal motivation for consumer misbehavior is value.
5. Other consumers may suffer while misbehaving consumers break societal norms and laws.
6. Moral equity represent beliefs regarding an act’s fairness or justness.
7. A consumer’s moral beliefs are comprised of two components: norms and relativism.
8. Relativism refers to beliefs about the violation of written or unwritten laws.
9. Equity reflects beliefs about the social acceptability of an act.
10. When a consumer enters into a situation that calls for an ethical decision, three sets of ethical evaluations occur: equity, contractual, and relativist.
11. Aspirational evaluations focus on specific actions.
12. A relativistic evaluation occurs when a consumer asks him- or herself, “Is this action ‘right’?”
13. Teleological evaluations focus on the consequences of the behaviors and the individual’s assessment of those consequences.
14. One issue taken into consideration with deontological evaluations is the desirability of the consequences of an action for the stakeholders.
15. One motivation of consumer misbehavior is unfulfilled aspirations.
16. Anomie is a state that occurs when there is a disconnect between cultural goals and norms and the capacities of members of society to act within societal norms in an effort to achieve those goals.
17. For some consumers, the simple thrill of the action leads them to misbehave.
18. Sociologists use attribution theory to explain why groups of people replace one...