John Buchanon
Module 2 Analysis
Ms. Shaw
01/12/2016
Graphic Drivers Scenario Solution to resolve the problem the computer must be restarted in safe mode, hold F8 when computer restarts, the graphic adapter must be rolled back to a previous state then troubleshoot. An older driver update maybe be able to fix software problems Safe Mode Safe Mode is a troubleshooting tool used to allow the user to start computer in a limit state with only the basics running this allows user to remove or roll back drivers Windows 7 Configuration (Custom lab Manual Exam 70-680). A user asks you to troubleshoot his Windows 7 workstation, which is behaving erratically. He has recently purchased and installed a new graphics adapter, and ever since then, he sees occasional wavy lines in the display. You run Device Manager on the system and note the manufacturer, model, and version number of the device driver for the graphics adapter. Then, you check the adapter manufacturer’s web site and discover that there is a new driver available for the adapter. After downloading and installing the driver update, you restart the system. The system appears to start normally, except that the graphical interface has been replaced by incomprehensible noise. Because you can’t see the display, you can’t work with the system. What should you do return the computer to an operational state? The new graphic adapter is most likely interfering with current devices.
Boot Windows 7 into safe mode, then use generic driver, and remove the driver from Add Remove Programs and/or get cleaner from piriform.com and run that for removal/general Windows 7 cleaning assistance. If you want a generic hardware test also can run a Linux Live CD from your disc drive, enabled as first boot device in BIOS, visit distrowatch.com look for Linux Mint Live CD image to burn and if it gets into Linux and still has the lines on the screen or whatever, it's video card issue 99.9% likely.