Semester – I
1. Orientation
Important Points
• What is Communication?
• Formal and Informal Communication.
• Non-verbal Communication.
• Features of Effective Communication.
Q. I : Answer the following questions in short :
(1) What is Communication ?
Ans. : Communication (Meaning) : The word communication is of Latin origin. In Latin 'communis' means common. It means sharing of information or intelligence.
Communication is an act of transmitting information, ideas and attitudes from one person to another.
Communication is an essential element for success in every field of human activity. Communication may be written, verbal, oral, non-verbal or graphic communication, but it is an unavoidable thing in man's life. Communication is an essential ingredient in a dynamic society. A society is nothing but people in communication. It is an unending process.
Definitions of Communication :
(i) "Communication is the process by which information is transmitted between individuals and/or organisations so that an understanding response results". – Peter Little
(ii) "Communication is an exchange of facts, ideas, opinions or emotions by two or more persons". – W. H. Newman
(iii) "Communication is the transfer of information and understanding from one person to another person. It is a way of reaching others with ideas, facts, thoughts and values. It is a bridge of meaning among people so that they can share what they feel and know. By using this bridge, a person can cross safely the river of misunderstanding that sometimes separates people". – Keith Davis
(iv) "Communication is the process of meaningful interaction among human beings. More specially, it is the process by which meanings are perceived and understandings are reached among human beings". – Dr. Mc Farland
(2) What is Formal Communication and Informal Communication ?
Ans. : Internal communication within any organisation can be classified as :...