BSOP 326 Week 1
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WEEK 1DQ 1 What is Total Quality Management
WEEK 1DQ 2 A System Perspective
WEEK 2DQ 1Dr. Deming's 14 Points
WEEK 2DQ 2 Quality Philosophies, Awards, and Standards
WEEK 3DQ 1 TQM Leaders
WEEK 3DQ 2 Who is the Customer
WEEK 4DQ 1 TQM & Teams
WEEK 4DQ 2 Employee Involvement
WEEK 5DQ 1 Cost of Quality
WEEK 5DQ 2 Supplier Relationships
WEEK 6DQ 1 Statistical Tools
WEEK 6DQ 2 Inspection & Process Evalutions
WEEK 7DQ 1 Implementing TQM
WEEK 7DQ 2 What is Six Sigma
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BSOP
For more course tutorials visit
www.uophelp.com
1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5)
2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5)
3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5)
4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)
5. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? (Points : 5)
6. (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. (Points : 5)
7. (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? (Points : 5)
8. (TCO 2) Which of the following systems does not have a role to play in assuring quality in a manufacturing firm? (Points : 5)
9. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5)
10. (TCO 2) Services are generally _____...