Conflict Identification and Resolution
BUS 610 Organizational Behavior
Kurt Stuke
June 15th, 2015
Conflict Identification and Resolution
When working in an organization that is complex and diverse, conflict can and will happen in the work environment. The conflict can arise from an individual not understanding another co-worker’s culture. To individuals or even group of individuals disagreeing on completing a task to reach a goal because of differences in how the task should be completed. How an individual or a team can de-conflict the issue at hand will lead to that individual or team being successful at work. For the purpose of this paper will give an example of a conflict that happened and what the outcome was.
Conflict in Current Organization
Baack stated, conflict “may be defined as a circumstance in which one party negatively affects or seeks to negatively affect another party (Thomas, 1992)” (Baack, 2012, 7.3). Based on Baack’s definition of conflict describes the situation that happened recently while assigned to a council within the Defense Intelligence Agency. The council was made up of junior enlisted members in the pay grades of E-5 and E-6. The council was led by a President, Vice President and other board members that you find similar in a civilian council.
The conflict that occurred was when an active member of the council decided to undermine the council President’s authority due to that person outranking the council President and personality conflict between the two. The conflict had been happening for a couple of months, yet no one looked into the reason why during each meeting conflict would arise between the President and this particular member. This conflict would continue outside the council meetings and into their respective work centers.
Levels of Conflict
According to Baack, there are four levels of conflict. Those four levels of conflict are “intrapersonal, interpersonal,...