Case Study #1
VIVEK HAS COMMUNICATION PROBLEMS
According to his employees, Vivek, 47, is a brilliant guy who has a lot to learn in terms of being a better communicator. His communication style appears to be a regular source of conflict in his firm. Vivek admits he has a problem. "I'm probably not as verbally reinforcing [as I could be] when someone is doing a good job. I'm a very self-confident person. I don't need to be told I'm doing a good job but there are people who do."
Vivek "s employees had no problem listing off things that he does that bother them. He doesn't meet deadlines; he does a poor job of communicating with clients (which often puts the employees in an uncomfortable position); he doesn't listen fully to employee ideas before dismissing them; his voice tone is frequently condescending; and he's often quick to criticize employees and is stingy with praise.
1. A lot of bosses are accused of being "poor communicators." Why do you think this is?
2. What, specifically, do you think Vivek needs to do to improve his communication skills?
A lot of bosses are accused of being "poor communicators" because of, they make changes without discussing ideas with their employees first and to see if they are satisfied or not. Although this may be their job to improve things, if they asked opinions and then relate changes and why they are occurring to staff, the staff would feel more involved and would be more willing to cooperate due to the communication.
Vivek needs to improve his verbal communication and improve his self when communicating to his client and employees
Case Study #2
A Sample Case-Study on Managing Boss
Major Lim, a diploma holder has been working in Mahata Construction S/B for 16 yearsand has risen to become a Human Resource Manager. He has been working well with hisCEO until lately, in a corporate restructure exercise, Datuk Ling took over as CEO of Mahata....