Happiness in every cup
Nespresso, one of Nestle’s fastest growing and most profitable brands, won
over customers in more than 50 countries by offering the first, easy-to-use coffee
machine that didn’t require cleaning. Customers loved their Nespresso machines,
but it is the system Nespresso built for delivering coffee capsules to their door that
guarantees each morning will begin with a perfect cup of coffee.
Nespresso Club offered around-the-clock ordering, seven days a week. Coffee was
delivered promptly, within two or three business days. And trained coffee specialists
were on hand to offer personalized advice, helping coffee lovers choose between
pure origin coffees like Indriya from India and Dulsao from Brasil and discriminate
between varieties like Kazaar, Dharkan and Ristretto.
Initially, Nespresso relied on a home-grown ERP system. Custom-coded interfaces
tied the ERP to the warehouse management system and an interactive voice
response system that customers used to place orders by phone. But the system
couldn’t keep up with the growing demand for hand-selected, premium coffee. The
point-to-point integration strategy resulted in an architecture that was difficult to
maintain and subject to a single point of failure.

Customer Profile:
Headquarters: Vevey, Switzerland
Industry: Consumer Packaged Goods
Employees: 339,000
Annual Revenue: $104.15 billion

Integration Requirements
Re-architect infrastructure to scale with
dramatic growth forecasts
Integrate home-grown ERP with
warehouse management and IVR systems
Leverage SOA principles to enable new
channels and improve business agility


Exquisite coffee. Flawlessly delivered.
With the help of Optaros, a strategic consultancy that doubles as a systems integrator,
Nespresso’s development team designed and implemented a new platform, based on a
service oriented architecture, which they called Nespresso Open Architecture, or NesOA.
From the beginning, the NesOA platform...

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