communication is the process of sharing ideas, feelings, and thoughts with other people and having those ideas, feelings, and thoughts understood. Being unable to communicate can cause many problems. Yet even with the ability to communicate sometimes misunderstandings occur, feelings are hurt, and things go wrong all because people did not communicate effectively with us or we were unable to effectively communicate with them.when we communicate there is a constant flow of information and that by using communication strategies we can obtain the information we need, solve problems, and be confident in our ability to communicate with others. Listening well is critical to our ability to become an effective communicator. Listening is one of the most used communication skills and one of the most neglected communication skills. When you are listening actively, you are focusing on what the other person is saying in order to understand what they mean. This requires energy and effort. Effective listening means hearing, comprehending, and remembering. hearing means paying attention physically, asking open-ended questions, maintaining eye contact, and focusing on what the speaker is saying.
Comprehending is understanding the message by being able to interpret what the speaker is saying. It also means being aware when you are not understanding the message and adjusting your listening strategies so you can comprehend the message. Some ways you might do this are to ask the person questions, paraphrase what the person said, try to understand the other person’s point of view, or watch the person’s body language. Remembering once you have the message you will need to remember it.
Active listening is understanding. It takes energy to concentrate on what the service user is saying and not what I want to say next. I will need to be aware of the verbals and the non verbals. When I am communicating with Others I must become a people watcher. Look at their nonverbal communication....