Weekly Objectives Reflections
University of Phoenix
November 15th, 2012
According to Robbins and Judge (2011), emotions are strong feelings which are focus on somebody or something. Emotions are close related to moods, but they are caused by a specific event, they are brief, they are usually along with different facial expressions, and they are action oriented. There are many in nature like anger, fear, happiness or sadness (Chapter 4).
Our team members are comfortable defining basic emotions even we recognize there are many of them, positives and negatives. We agree that human beings experience certain emotions more commonly than others and also we agree that people feel these emotions with different intensities. If we analyze emotional labor we can get help by dividing emotions into felt or displayed emotions. The first one is people’s real emotions; on the other hand, displayed emotions are those that the company demands workers to show mainly in service jobs. We agree that emotions are a significant part of job and lives and that they influence our job achievement.
A pattern called Affective Events Theory (AET) shows that workers respond emotionally to certain situations that occurred to them at work, and this reaction influences their work completion and gratification. To apply this theory first we have to know that emotions are a response to a specific event at work. These conditions include everything around the job. These work situations provokes negatives or positives reactions, to which each personalities responds with different intensity, so these emotions cannot be ignored (Robbins & Judge, Chapter 4, 2011).
Other studies speak about the existence of Emotional Intelligence (EI). It is defined as the ability to recognize our emotions, recognize emotions in others, and manage emotional signals. Many studies remark...