My Experience Providing Customer Service and Administrative Support to Individuals and Groups from Diverse Populations
In the past ten years, I have provided customer service and administrative support to diverse populations of individuals and groups as a flight attendant, office worker, and salesperson. All of these positions have required tact, diplomacy, excellent communication, and adjusting my personal style to match the style of communication for my customers, coworkers, and supervisors.
In 2006 and 2007, when I worked as a flight attendant for Era Aviation in Alaska, my first priority was to ensure the safety for all passengers and crew on board. However, my secondary duties were to provide customer service to the passengers and support to the crew. In this work, I had to apply tact and diplomacy when working with people from a wide variety of communities. Some of the passengers were extremely tired, some were unruly and uncooperative, and most were just in a hurry to get to their destinations. I had to learn to be aware and sensitive to the needs of the passengers in order to communicate successfully with them. I also had to be assertive when communicating with different teams of pilots during every shift. When being assertive with the passengers, tact and diplomacy were essential to get the important safety points across and to assure them that I was not personally attacking them. This allowed me to build a rapport and trust with the passengers.
In 2009 and 2010, I worked for the U.S. Census in Alaska as a recruiting clerk, administrative office clerk, and Administrative Assistant to the Local Census Office Manager for the State of Alaska.
In these roles, I gained experience providing customer service and administrative support to a very diverse group of people, both in the office and out in the field. I started in the recruiting department, which required me to recruit office and field workers from every city, town, and village. The...