Week 1 Quiz Notes
In face to face communication, our thoughts and intentions are communicated through both verbal and nonverbal cues. In an online classroom, we are afforded little opportunity for nonverbal communication. To avoid any potential misunderstandings, virtual teams need rules and guidelines for how they will communicate. The agreement on how a virtual team will communicate is referred to as netiquette.
To avoid misunderstandings, communications need to be focused, concise, and will organized. We also need to be sensitive to the people we are communicating with.
Always proofread what you send. Make sure not to be excessively critical of someone else’s use of spelling and grammar.
Shouting and flaming:
There are some actions in online communication that should always be avoided.
Using all capital letters in a post is the online equivalent to shouting and should be avoided.
Incidence of flaming will be reported by your instructor to student services. Therefore, if you have any doubts about sending a message, take at least 10 seconds before clicking on the send button.
Emoticons and neticisms:
One way to be clear in the emotional intent of a message is through the use of emoticons. Emoticons are keyboard produced pictorial “expressions” such as:
:) for happy. FYI: for your information, BTW: by the way, TIA: thanks in advance
Emoticons are a way to provide a system for nonverbal feedback in the virtual environment.
Emoticons are one type of neticisms.
If you communicate using neticisms, it is important that the team understands their meaning to avoid potential misunderstanding.
1. Flaming is the use of obscene, offensive, or derogatory language to publicly humiliate a member of the group.
2. Shouting is the use of all capital letters in a message or a post.
3. An emoticon is a keyboard produced pictorial “expression”.
4. Netiquette is an agreement on how a virtual team/ group will...