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Student ID: 12297
Executive summary
This report is an overview and the information on the important aspects of contemporary issues in managing service quality within Tourism and Hospitality industry. It provides the description of service quality model, examination assessment of each service of different organisation choose, organisational culture of different hotels, cruise and visitor place. At last there is conclusion and recommendations are discussed.
CONTENT
Executive summary
Introduction
Service Quality
Service Quality Model
Assurance
Empathy
Reliability
Responsiveness
Tangibility
Four Season Hotel Hong Kong
Organisational Culture of Hotel
Analysis of Service Quality
The Peninsula Hotel
Organisational Culture of Hotel
Analysis of Service Quality
Ocean Village Cruise
Organisational Culture of Hotel
Analysis of Service Quality
Taj Mahal
Organisational Culture of Hotel
Analysis of Service Quality
Mirch Masala Restaurant
Organisational Culture of Hotel
Analysis of Service Quality
Recommendation
Conclusion
INTRODUCTION
The tourism industry has been expanding at a very fast speed demonstrated through the construction of resort hotels in different parts of the country for the diverse needs of the
Business and leisure tourists. The hotel industry plays an important role in the local economy. Hotels are one of the major sources of employment. However, hotels are facing increasing
Competition that is responsible to find the possible ways to differentiate themselves. Service quality has become an important part of the Hotels industry. It is very important to search about the management’s perceptions as they are known as the providers of service and have a significant control over the...