1. Describe any 3 (three) human process interventions in organizations. What is the primary organizational level affected in each case?
- Coaching
o Helps managers and executives to clarify their goals, deal with potential stumbling blocks, and improve their performance.
o One on one relationship between Practitioner and Client.
o Focuses on personal learning that leads to more effective leadership skills.
o The goals of coaching is to assist an executive to more effectively execute some transition, such as a merger integration or downsizing, addressing a performance problem, or developing new behavioral skills as part of a leadership development program.
o Involves using guided inquiry, active listening, reframing, and other techniques.
o The stages include:
Establish the principles of the relationship
Conduct an assessment
Develop an action plan
Implement the action plan
Assess the results
o The primary organizational level affected is the individual level.
- Training and Development
o Provide new or existing members with the skills and knowledge they need to perform work.
o The focus includes simulations, action learning, online training and case studies intended for all levels and types of organization members.
o For training to be an intervention it must focus on changing the skills and knowledge of a group of organization members to improve their effectiveness or to build the capabilities of an organization system.
o The stages include:
Perform a needs assessment (what training is necessary)
Develop the objectives and design of training (What outcomes wanted)
Deliver the training
Evaluate the training (4 criteria: what is the reaction, learning, behavior, and results)
o The primary level affected is the individual level.
- Process Consultation
o Focuses on interpersonal relations and social dynamics in work groups.
o Helps group members diagnose group functioning and devise appropriate solutions to...