Appraisal at Syarikat Zumaju Sdn. Bhd.
Syarikat zumaju’s managing director, ariffin ,sat at his desk planning what he was going to say to jo, the factory manager,with whom he would be holding his annual performance review in a few minutes. Ariffin disliked these reviews because it was very difficult telling people about their weaknesses.
When jo knocked on the door, ariffin motined him in and curtly told him to sit down.
“Jo, I’m not all happy with your performance. Your department has a shocking record on attendance, your accident rate is disgraceful and customer complaints about the quality of our product are increasing. Furthermore, I understand your eldest son is getting into trouble at school. You are going to have to pull your socks up or you will be looking for a new job!”
Jo stood up and, with a face as red as a tomato, shouted at ariffin, “How dare you criticize my work! You’re the one who is never around when you’re needed, You are always out playing golf. There’s nothing wrong with my workes’s attendance. Why don’t you check out marketing? there record is much worse and there wouldn’t be so many accidents if you had bought the machine guards which I recommended to you last year. You said we couldn’t afford them. Wel,noe you see the results! And lastly,leave my son out of this. My private life is is no business of yours.” With that, jo stormed out of the office.
1. Explain mistakes is ariffin making in his performance appraisal of job?
2. Discuss can an appraiser manage emotional outbursts from a subordinate during an appraisal interview?