Lean Six Sigma
As managing Director of a company engaged in men’s shirt manufacturing you plan to implement a Lean Six Sigma programme. It is expected that half the output of the factory will be sold locally and the other half will be exported to the U.K. Try to convince your bankers to secure a bank loan as they are not aware of the programme and its usefulness (advantages, costs, requirements for success etc).
Format: Essay type
Due to globalization, today’s customers have at their disposal a huge range of choice in the products they can buy. Customer will normally choose the products that best fulfil their expectations in terms of quality, service and value. Moreover, satisfied customers remain loyal, buy more, and provide positive word of mouth publicity (Kotler, 1994). Thus, in today's globalised consumer environment, survival and growth can only be realized by companies that have a global / international outlook. This is of particular importance to us as we intend for half our turnover to come from sales abroad.
In order to meet customers’ expectations of ever increasing quality, service and value, companies need to optimize productivity and quality. In other words a company must be willing to constantly examine its processes and make adjustments in order to provide innovative, high quality products and superior customer service at a value for money cost (Kotler, 1994; Bobby, 2011).
When companies start paying attention to improving processes they can realize huge improvements in productivity and profitability. Faster and more efficient production means a better product at a lower cost per unit, a happier customer, and thus higher profits for the company. (Bentley & Davis, 2010).
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