University of Phoenix Material
Process Design Matrix
Complete the process design matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
Write an executive summary identifying appropriate design approaches for a selected product and service.
Pick one service business with which you are familiar. Complete a minimum of five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
Pick one product manufacturer with which you are familiar. Complete a minimum of five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Process Design Aspect
Service-EmergencyRoadSideService
Product-Frozen Pizzas
Design focal point
Customer and Vehicle
Customer
Strategy
Get members emergency road side service for their vehicles
Make and sell premium frozen pizzas
Process design approach
Available 24 hr customer/roadside service
Quality premium pizza for mass consumption
Process map
Call center flowchart/dispatch flowchart
Production line design
Process Performance Measurement
Able to handle call volume for at least 8 hour shifts, maintaining quality and performance measurements
Able to handle production for shifts of 8 hour periods standing on feet and able to lift up to 50lbs
Factory location
Can be anywhere to service that customers need, service trucks local to that customers community
Factroy geographically located near an interstate and within distribution facility to deliver to vendors/customers
Facilty layout
Open floor plan with cubicle setup for call center reps/management
Well lit open factory for wide view of production line and accessibility for walking and moving product within facility
Process design
Customer initiates service
Customer not involved
Scheduling
Will employ 24hr facility with 1st,2nd and 3rd shift model
Will employ 24hr facility with...