Problem Solving Collaboration
Capella University
Problem Solving Collaboration
Introduction
In the Unit 3 Discussion 1, I was instructed to post a real-world problem that I faced while working at my previous employer. I described my problem and the business decision that was taken to solve the problem. In between the initial post and the result of the problem, I allowed for my peers to view my problem and address my dilemma by providing their suggestions to how to solve it. I was able to read different perspectives and different approaches that my peers would take in solving my business situation. In return I was instructed to also respond to one of my peers and give my approach on how I would solve their problem.
In this paper I will summarize my interactions with my peers, describe how effective my peer’s PowerPoint presentations were to my problem, what types of communications I used to respond to my peers, and I will also describe any challenges I faced or the benefits in working with my peers on the business dilemma.
Personal Business Problem
In my business dilemma, I described a particular situation that I dealt with in my previous employer. As a training coordinator and an enrollment specialist, I completed several tasks using several systems. In an attempt to improve efficiency and productivity, management implemented a new system that was believed to make improvements within our team. The plan failed and the team and myself were faced with dealing with months of backlog, and dissatisfied customers.
Peer Response
Two of my peers responded to my problem in a brief PowerPoint presentation. Both presentations were detailed and straight to the point. They also had similar solutions to what the end result was. In the first presentation, created by Alie Kennedy, she addressed all the problems I mentioned in my initial post. Her alternatives included switching to the old systems until the new system was properly tested and prepared for...