Process Identification and Analysis Paper
In this paper, our team represents a group of mangers in Riordan Manufacturing, which has been selected to run a pilot process improvement team. The team selected the on-time delivery rate of 93 percent from the past year on electric fans being produced at the China Plant. The paper will describe the process targeted for improvement as well as including an As-Is flow chart outlining the process. Included in the paper is a description of why analyzing the process can be useful in improving quality. A list of Quality tools that the team recommends using to collect and present data to improve the delivery rate. An analysis is conducted of the process variability, which is based upon our understanding of the improvement process and any data, which we collect. The paper will conclude recommendations for process improvement strategies for the selected process and a discussion of how our quality improvement strategy is linked to the strategic goals of the organization.
Description of the Process Targeted for Improvement
Riordan Manufacturing China plant operates as a decentralized unit of Riordan Manufacturing. This plant prepares its own forecast of electric fan sales throughout the world. A part of China plant business is a make-to-stock operation of electric motors that are completely assembled and plastic polymers that are used for plastic parts required in the fans. The plants demand for fans are forecasted based on taking the average sales for the last three years and extrapolating it into the next year (Riordan, 2006). The China plant also designs and develops customized electric fan products for customers worldwide under individual customer contracts and a small production lot of the fans are scheduled but und a separate contract. The final cost is used in estimating the cost of the production quality. Estimates of follow-on orders for new customs fans are not forecasted, but are based on the customers...