Submission date: July 9, 2013
Submission Number: 1
Student Name: Monica Andrea Araya Gonzalez
Student Number: HEC01000X9
Assessor Name: Ian Lloyd
Scenario A: The decision making process
I think before taking any decision, the manager must carefully assess the impact that this could cause both inside and outside the company.
Organization need to assess the needs of each stakeholder and consider the impact of the decision on each stakeholder.1
That is to say, each group around the organization is affected when a decision is wrong. Therefore it is important to consult the opinions of employees, customers, and all those who participate in the activities of the organization in order to meet opinions and suggestions. With this, it involves all of them in the decision making process.
If the manager had checked with their employees regarding the new measure before deployment, this would have avoided the atmosphere of uncertainty and demotivation that was created.
Employees should have asked the manager how this new measure would work, if they would receive some training, how they would handle the change, what are the new roles against this new service, how this would affect everyone. In answering these questions, it may have prevented some employees from deserting and customer dissatisfaction with the service provided.
In summary, always requires communication within the company, keeping the stakeholder informed about what the company is doing and what they want or intend to do.
In my opinion I think that in a decision making process, you should always analyse the pros and cons and the impact generated by its stakeholders.
Scenario B: Creating a positive work environment
My analysis of the situation might be that the previous manager had a dictatorial style to manage the company. Apparently he was authoritarian and kind of distant with their employees, maybe he never consulted them in the decision making...