The Challenges of Management
Managers in every organization must make decisions every day of the week. Most of the time, decisions affect a limited group of stakeholders; occasionally, however, a major problem surfaces that will affect a large number of stakeholders no matter what solution is selected. This is when managers must consider all possible solutions and analyze how each solution will affect the stakeholders. Whether or not managers use the same process each time they decide which solutions are the best, having a formal process available can reduce the stress of wondering if their solutions really are the best for everyone involved. The process presented in the online exercise titled, Ethics Game – Move From Being Right to Being Responsible (EthicsGame.com, LLC, 2007), provides managers with a step-by-step method for considering problems from various viewpoints and guides them to the best solutions for all stakeholders based on the managers' choices at each decision point. This paper will describe the basic steps of this ethical decision-making process and reflect on the internal and external pressures that affect most decisions.
The Scenario Challenge and the Stakeholders
In this ethics training scenario, the quality control (QC) manager of G-BioSport learned by e-mail that a large shipment of product likely has a contaminated ingredient. The contaminant does not exist in levels high enough to be a danger to consumers in good health; however, for those consumers with elevated risk levels, the product could pose a danger. The responsibility for testing all products prior to shipment falls on the shoulders of the quality control department. Unfortunately, internal issues caused the quality-testing segment to fall behind on their analysis of test samples; as a result, G-BioSport shipped contaminated products to distributors who sold them to consumers before the problematic QC findings were available.
Because the product is...