D2
Demonstrate effective communication with a user who demonstrates a technical knowledge.
I supported a fellow class mate in upgrading a new operating system onto their computer system. He had a technical understanding and I can tell him exactly what I was doing in a way compared to the novice user I provided support for previously, that included a lot more technical terminology because the user had the technical knowledge.
Start the system:
As the system is booting, press F12 to activate the boot sequence.
Change the sequence from hard drive to CD-ROM and press enter:
Once the boot sequence appears, change the sequence from hard-drive to CD-ROM. This means that the BIOS will search for an operating system to boot on any CD-ROMs that have been entered in the system. In this case, the installation disk that has been inserted into the CD-ROM that holds the set up for the new operating system.
If this doesn’t work you will have to take out the jumper:
Sometimes, the jumpers that are inserted into the system, do not recognise devices trying to gain access to the system. If the jumper denies the CD-ROM that holds the new operating system access, open the side of the computer tower and remove the jumper. In most cases it is a little square device that can either be, red, yellow, or blue. Remove this, then fit the side of the tower back on and start the whole process again and make sure you press On-board CD-ROM or USB in the boot sequence, this means that the BIOS will search through any CD-ROMS or USBs attached to the system for an operating system to boot.
Start the installation by following the steps:
After the BIOS has located the operating system on the CD-ROM that has been inserted into the computer, you begin the process of installing the operating system. This is quite simple as it being a Windows operating system, it’s a GUI (graphic user interface) so it does everything for the user, the user just has to configure it (Set the...