Answer 1-2: The eight different dimensions of quality are: Performance: The focus of this dimension is whether the product is able to do the job, which it is supposed to do. Example: Acceleration of a car from 0-60 km in 4.2 seconds. Reliability: This attribute focuses on how well that product will perform under stated condition. Example: An airplane that requires much more frequent repairs than other planes is said to be unreliable. Durability: This dimension focuses on how long can a certain product or service last. Example: A common household appliance like a mixer (grinder) may last longer than stated such a product is said to be very durable. Serviceability: The kind of customer service provided and how easy it is to repair the product incase of a breakdown or regular repair. Example: How good is Canadian tire’s service and how long does it take for them to repair it. Aesthetics: This attribute is concerned with the look of the product. Example: A two door sports cars whose doors open upwards. Features: This attribute addresses the question of what does the product do? i.e. what makes the product more desirable than its counterparts. Example: Leather seats with warmers. Perceived Quality: Quality which consumer expects out of the product he purchases based on brand recognition. Example: BMW sports car is expected by a customer to be a top-notch car that oozes class. Conformance to Standards: This attributes addresses the issue whether the make of the product meets certain or all standards as specified by the maker &/or government &/or customer. Example: A customerwho owns a Ferrari can reasonably expect that his/her car will give him the speed that one looks for in a Ferrari. Answer 1-7: Deming’s philosophy is less focused on statistical methods and more emphasis has been given on Organizational change. In Deming’s...