and Information Technology
The Scottish Qualifications Authority regularly reviews the arrangements for National Qualifications. Users of all NQ support materials, whether published by LT Scotland or others, are reminded that it is their responsibility to check that the support materials correspond to the requirements of the current arrangements.
Learning and Teaching Scotland gratefully acknowledge this contribution to the National Qualifications support programme for Administration. The help of Beverley Leslie in the preparation of this pack is acknowledged with thanks.
First published 2005
This publication may be reproduced in whole or in part for educational purposes by educational establishments in Scotland provided that no profit accrues at any stage.
ISBN 1 84399 068 7
These notes are produced to cover the revised content of the Higher Administration course (February 2005).
|Outcome 1 | |
|Explain strategies which can be employed to ensure effectiveness in the workplace |4 |
|Outcome 2 | |
|Describe the impact of changing working practices on the modern working environment |22 |
|Outcome 3 | |
|Describe the procedures and processes involved in recruiting, developing and supporting staff |30 |