Conflict Resolution Strategies of Teams
University of Phoenix
In the past and present the key to many successful societies is the ability of people to work together in either smaller or large groups. Teams are used today in many different ways, in sports, the workplace, charities and political organizations to name a few. Team work may range from a dominant leader motivated team to a team of self motivated individuals who chose to work together with the anticipation and expectation of an increased productivity and resourcefulness. While teams are an excellent way to accomplish a common goal, conflicts within the group may arise. Often there is a misconception that conflict is negative and should be avoided. However, with conflict multiple ideas can be explored and thus bring the group together and increase the success of the group if they overcome their differences. A team’s ability to come to resolve an internal conflict will directly influence the level and/or degree of success over the discrepancy, it allows for them to perform at optimal levels.
There are different types of conflict. "Conflict arises from the clash of perceptions, goals, or values in an arena where people care about the outcome" (Alessandra, 1993, p. 92). Often team members disagree on a common subject matter due to differences of opinion and moral values. "Conflicts are part of individual relationships and organizational development, and no relationship or organization can hope to mature to productivity and be successful without being able to resolve conflicts effectively" (Cottringer, 1997, p. 6). Conflicts that do arise in the work place are a productive and healthy growth in a team’s progress and development. Other ways that conflicts may perhaps surface and spread according to Fazzi (2006) are:
(1) a lack of clear and courageous leadership; (2) an absence of agreement over values, vision, mission and goals; (3) unclear roles and responsibilities; (4) a...