Effective communication is the ability to explain yourself in such a way that the receiver is totally clear on what message you were trying to portray. People communicate with each other through symbols, signs, words and body language. But to ensure effective communication the person sending the message should make sure it is received by the other person in the way it was intended.
Listening is the most critical step in effective communication. If one person is trying to convey a message, the other person has to listen as to what is being said. This person doesn’t necessarily have to agree, but he should at least try to understand. When communicating consists of exchanging ideas among people, each person who is involved should listen to and understand what the other person is trying to say. If there isn't listening among them, each person will just be expressing himself in vain.
Communication skills could be improved by
Being to the point in a conversation. Be as direct as possible and get to the point.
Being polite at the other person puts him at ease and a person who feels open and at ease is much more likely to be open and responsive towards your ideas.
Keeping your tone positive would make people more willing to hear what you have to say.
Avoid using vocabulary that would make it difficult for people to understand.
Being patient is important when it comes to effective communication. Don’t get frustrated if you have to repeat yourself or go back over some certain points. This would make you communicate much more efficiently.
Without good communication skills a business is likely to have difficulty being successful. Effective communication skills in business produces satisfied customers because they feel they are being taken care of and that their voice is heard which is why they typically become loyal customers. Employees are motivated because they are kept informed and are encouraged to make decisions for...