Consumer Bill of Rights
MKT310 Consumer Behavior
Presented to: Dr.William A. Wynn III
Presented By: Imari D. Blackwell
Date: April 21, 2014
Table of Contents
History of Consumer Bill of Rights………………
Right to Safety……………………………………
Right to be Informed………………………………
Right to Choose……………………………………..
Right to be Heard…………………………………….
The right to
The Summary………………………………………….
History of Consumer Bill of Right
The concept of professional regulation serving the public interest is summarized in the "Consumer Bill of Rights," first articulated by President Kennedy in 1960:
The right to safety: to be protected against the marketing of products and services that is hazardous to health or to life.
The right to be informed: To be protected against fraudulent, deceitful, or grossly misleading information, advertising, labeling, or other practices and to be given the facts needed to make informed choices.
The right to choose: to have available a variety of products and services at competitive prices.
The right to be heard: to be assured that consumer interests will receive full and sympathetic consideration in making government policy, both through the laws passed by legislatures and through regulations passed by administrative bodies.
The right to education: to have access to programs and information that help consumers make better marketplace decisions.
The right to redress: to work with established mechanisms to have problems corrected and to receive compensation for poor service or for products which do not function properly.
Our employees and board members are encouraged to keep these consumer rights in mind when making decisions. Working in the public interest means looking at the issues from the point of view of their impact on the consumers of the service, rather than from the point of view of the licensed professional. We continually examine procedures and decisions to ensure that they encourage openness and...