Gap Analysis: Global Communications
Global Communications is apart a competitive telecommunications industry. Due to high volume of competition, a Senior Team worked on agendas to set objectives on how to handle the dilemma. The objectives were to create profit by cutting cost and gain internationally capitalization. In the process working out that overall problem, the Senior Team created a bigger issue from their decision to outsource (University of Phoenix, 2005). Although the outsourcing formed the major issue, there were opportunities that the Senior Team was expecting. The stakeholders involved were the Senior Team, the Technologies Workers Union and the Employees. Between the three stakeholders, the Senior Team rights are most valuable among the three stakeholders. The Senior Team end-state visions were revenue gains and globalization in the telecommunication industry as the key stakeholders. Because of the Senior Team decision-making without consulting Maria the liaison to Global-Union, a gap between the situation and the end-state vision for Global Communications has expanded end-state goal.
Issue and Opportunity Identification
The telecommunications’ industry in the US gross $944.7 billion dollar in 2006, which contributed to the $2.87 trillion made worldwide (Plunkett, 2007). Like many other telecommunications companies, Global Communications was faced with financial pressures and marketing competition. The telecommunication business is booming due to the changes, which create a completion that drives the telecommunications companies to evaluate operational cost making customer satisfactory more valuable than in prevent times (Enkata, 2007). These pressures forced Global Communications to make a dramatic decision to overcome these burdens and create a strategy. The competition would not be Global Communications major issue but contribute to the decision-making that cause the issue.
The Global Communications’ Senior Team...