Gap Analysis: Global Communications
With new competition entrance in the telecommunications industry, Global Communications is facing several challenges while developing a concrete solution to its current economic situation. Subsequently, the senior management team has made drastic decisions in order to rescue the collapsing company. This paper will outline the primary problems facing Global Communications as well as other factors that are contributing to the company’s inability to move forward. Possible solutions to the issues facing Global Communication will be offered by grasping insight from the stakeholder’s perspective and developing a vision for the company. Finally, a gap analysis will be performed to evaluate the gap between the current standing of the company and the final vision.
Issue and Opportunity Identification
With the pressures of their current economic situation capturing profits, Global Communications (GC) is facing a number of problems. The noticeable issue the company has been faced with is increased competition within their respective industry. In recent years, cable companies have entered into the telecommunications market by offering consumers plain old telephone (POT) services in conjunction with internet and advanced television services. This external matter, has presented Global Communications with a decrease in profits. GC has experienced a $17 reduction in stock over the past three years. To offset the lost in profits and in the attempt to become a global organization, the senior management team as well as the board members of GC has foreseen opportunity in outsourcing thousands of its technical jobs to India and Ireland in the attempt to lower overhead cost. Global Communications, whose current competitive advantage is employee loyalty, believes these countries employment rates are inferior to current rates in the U.S therefore, the company can increase profits by outsourcing while receiving the quality of...