Information and the Professional Many of the past question papers on this topic have been similar to the ones below: A company is recruiting a new member of staff for its ICT support desk. The head of a)Human Resources has asked the manager of the support desk what personal qualities the new employee should have in order to be able to carry out the job effectively. State, with reasons, three personal qualities that the manager would want a new support desk employee to have. (6 marks) Any 3 x (2, 1, 0) marks, 1 for QUALITY 1 for REASON NB Context is ICT support desk so reason must be in context for the second mark Willing to work flexible hours (1) user support roles require the ability to stick at problems and see them through after their normal working hours (1) Be able to communicate well orally (1) to enable efficient and effective communication with users or colleagues to discover what the ICT problem is (1) Good written communication skills (1) ability to write understandable documentation for both technical staff and end users/necessary for recording faults clearly and documenting solutions in an understandable form (1) Organisational skills/work under pressure (1) ability to manage several jobs efficiently at the same time/users may have urgent work to do and be demanding (1) Good listening skills (1) - if ICT support worker does not listen carefully then users ICT problems are often misinterpreted (1) Perseverance/problem solving (1) ability to work on ICT problems without giving up / finding more than one solution to a problem (1) DO NOT ACCEPT Initiative, managerial skills, technical skills, previous experience or other generalised answers b)ICT professionals may be required to: • be willing to work flexible hours; • communicate well orally; • have good problem solving skills. Explain, giving examples, why ICT professionals should have each of these three characteristics. (6 marks) 1 mark for job title/description and 1 mark for why characteristic is...