IT 284 UOP Course Tutorial / it284dotcom

IT 284 UOP Course Tutorial / it284dotcom

  • Submitted By: craze3
  • Date Submitted: 09/11/2014 3:36 AM
  • Category: Book Reports
  • Words: 398
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IT 284 Entire Course

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IT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint: Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies
IT 284 Week 7 CheckPoint: Phone Etiquette
IT 284 Week 8 CheckPoint: Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Capstone CheckPoint: Establishing Seamless Support
IT 284 Final Project: Handling Difficult Customers (powerpoint only)
IT 284 Final Project: Handling Difficult Customers (paper only)

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IT 284 Week 1 CheckPoint 2

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Write a 200- to 300-word response to the following: Computer support plays a vital role in an organization’s operations. Include how computer support interrelates with various departments such as HR, finance, marketing, and operations. What affect does this support have on the functionality of these departments? Identify possible consequences that an organization may endure if its computer support lacks development.

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