IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint & paper only)
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Research, using at least 3 references, and Write, in APA format, a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.
Create a 10- to 15-slide Microsoft® PowerPoint® presentation reinforcing the key tactics needed to minimize consumer conflict when providing computer support services. Your presentation must be outlined as if you are a trainer trying to familiarize each newly-hired support technician with their work. At the end of your presentation, your audience must have insight into the components of enterprise computer support.
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IT 284 Week 8 CheckPoint: Dissecting the Problem (UOP)
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Write a 200- to 300-word essay in response to the following: Conflict resolution strategies help minimize the time required for problem solving computer support issues. Do the following:
o Define problem solving within a computer support environment.
o Identify the four-step conflict resolution process and how other problem solving methods build upon this strategy
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IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies (UOP)
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Discuss, with another student from your course, the different resources required to support the customers mentioned. Then, individually, research, using at least 3 references, and write, in APA format, a 350-word analysis for each...