IT 284 ENTIRE COURSE
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IT 284 Week 1 CheckPoint 1 The Customer Service Model
IT 284 Week 1 CheckPoint 2 Computer Support Dependencies
IT 284 Week 1 Assignment Defining Computer Support
IT 284 Week 2 CheckPoint Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment How to Communicate
IT 284 Week 3 CheckPoint Using an ARS
IT 284 Week 4 CheckPoint Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint Operational Differences
IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies
IT 284 Week 7 CheckPoint Phone Etiquette
IT 284 Week 8 CheckPoint Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support
IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only)
IT 284 Week 9 Final Project Handling Difficult Customers (paper only)
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IT 284 WEEK 5 ASSIGNMENT THE NEEDS OF CUSTOMER AND CUSTOMER SUPPORT TECHNICIANS
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Assignment The Needs of Customer and Customer Support Technicians
Research, using at least 3 references, and Write, in APA format, a 700-word paper responding to the following Customers and customer support employees are similar yet different in many ways. Assess the requirements of each and how they fulfill each other’s needs. Your paper must include aspects pertaining to the satisfaction and the perceived expectations of each party. In addition, describe measurable outcomes from both the employee and customer when exceptional customer support is provided...