Organizational Behavior: Assessment of Kudler Fine Foods
Jill Caple, Ann Marie Gambino, Scott Morrissey,
Jed Patton and Monica Sanders
MBA-520 Transformational Leadership
University of Phoenix
May 27, 2008
Kudler Fine Foods
Kudler Fine Foods (KFF) is gourmet food specialty chain owned and operated by Kathy Kudler. KFF is committed to providing its customers with the best selection of foods, wines and a wide variety of ingredients as well as all the essential gourmet cooking tools that one may need to prepare the perfect a meal under one roof. It is the company’s belief that gourmet ingredients and gourmet tools coupled with reasonable prices heeds the perfect receipt for a successful business. This theory proved to be correct in 1998 when KFF open the first of three stores locations and business has been good ever since. In this paper team D will evaluates the culture, organizational structure, and leadership style at KFF. This paper will also evaluate the internal and external events that may impact KFF.
The apparent company culture of Kudler Fine Foods is built on hard work, team unity, and a common goal to provide the highest standard of service to KFF customers. KFF’s president and founder is a prime example of this because of her strong interaction with customers. Kathy Kudler is unlike most company presidents because she believes in not only running the company but from time to time she can be found functioning in everyday business operations such as running the cash register and stocking shelves.
Kudler Fine Foods believes in attracting, motivating, and retaining the most highly-qualified personnel. KFF’s philosophy is that “highly satisfied employees create highly satisfied customers, so we intend to provide a total rewards system that is above the market” (Kudler Fine Foods, 2004) . Kudler Fine Foods is able to achieve this by offering competitive wages...