Lessons Learned in Sustainable Customer Relationships
“A home is one of the most important purchases you can make. At Standard Pacific Homes, we are committed to doing things right every step of the way, so you can feel confident about your new home purchase (SPH), n.d.).” I believe in the message and commitment my organization has to its customers, communities, as well as the industry it represents. The most important challenge for any individual seeking success in their daily lives or careers lies in one’s ability to believe in their self. “Success is liking yourself, liking what you do, and liking how you do it.” (Angelou, n.d.) Success is also managed by aligning one’s self with an organization that carries the same belief systems and values that they do.
Over the course of the last six weeks the focus has been in developing and maintaining sustainable customer relationships. I believe that it all starts with the individual and their ability to take pride in themselves and in what they do. This is especially true for individuals who interact daily with customers since their customers are usually able to detect the tiniest hints of disrespect or disturbance in performance. Providing the best services and products available is a very difficult thing to do especially if a person does not believe in their product, service, or even themselves.
Each of the last six weeks topics helped break down the various aspects of successful businesses, from the business itself and how the organization was run to the deliverance of the final product. Each aspect plays a critical role in the likelihood of a customer returning for business. I have worked many places and the main contributor for each organization’s success boils down to the fact that customers come first. In particular, this could not be truer in the new homes market and real estate industry in general. Regardless of which market your customers are in, the initial relationship built between a customer and the...