Case Study - OD Letters
Lee Wrench
OML 4233 Leadership and Change Management
October 7, 2008
Professor Al Muire
October 7, 2008
There are many types of process interventions which are skills that are necessary for group effectiveness. Process interventions are used to incorporate group awareness of its functions and how the group members work together as a whole.
Types of process interventions "include clarifying, summarizing, synthesizing, generalizing, probing, questioning, listening, reflecting feelings, providing support, coaching, counseling, modeling, setting the agenda, feeding back observations, and providing structural suggestions”. Without these many types of process interventions groups will keep misunderstanding one another and work will not get completed on time. With these skills it is much easier for the group work to flow. Less conflict occurs causing a more efficient and effective environment to work in.
Clarifying is "to clear of confusion or uncertainty". Clarifying is simply making sure that what is said is understood by the listeners. This can be assisted through the process of summarization, which is another process intervention. Summarizing is most simply stated as the act of stating the main points. Clarification and summary both go hand in hand in group work. When clarification is needed it is most easily solved by asking questions and summarizing the main points of the topic that is confused on.
Synthesizing and Generalizing also work together. Synthesizing is the method of grouping main points into a general subject. Generalizing is taking one group members ideas and connecting them to the rest of the group members. It is typical that when one member of the group is feeling something, the whole group is feeling the same way. Use for example is that in a classroom, one student asks a question, some or most of the other students have the same question that needs to be answered.
Listening is in my opinion the...