Organizational Behavior Running Head: ORGANIZATIONAL BEHAVIOR Organizational Behavior Dealing with Leadership, Change, and Conflict Martika Shropshire Capella University Leadership, Change, and Conflict Interpersonal skills and personal interactions are influenced by personal characteristics and individuals views on communication. Communication is a process that takes into consideration these characteristics, and can often be applied to the creation of a variety of views that can influence how interactions are conducted and the outcomes of these interactions. In recent years, interpersonal skills and communications have been assessed relative to cultural and social differences and the influence that individual development can have on the interactions in the workplace setting. When determining a route towards implementing improvements or changes in the workplace setting, organizations have considered the impact of leadership and assessments of change theory, with a specific view of conflict, as they relate to the ability to transform an organizational structure. When hospitals, for example, determine the necessity for becoming learning organizations, the identification of change and the leadership directives often shape a view of the conflict related to resistance to change. These factors, then, require a consideration of the specific nature of leadership, the ability to maintain effective interpersonal communications in the midst of change, and the opposition elements that can extend from the imposing of change directives without consideration for the needs, concerns and questions of the workplace population. Leadership Before organizations can recognize the importance of their leadership potential, the must first understand who a leader is. On the most basic level, a leader can be defined as "someone who occupies a position in a group, influences others in accordance with the role expectation of the position and coordinates and directs the group in...